Shipping & Returns

Our logistics partner is the Swiss Post. Shipments to Switzerland are handled by them themselves, shipments abroad are handled by partner companies of Swiss Post.

For orders from the Internet shop, subsequent shipping costs will be charged online during the ordering process:

Tariff for shipping costs Switzerland and Liechtenstein Remaining countries
Delivery registered letter flat-rate CHF 6.50 flat-rate CHF 10.00
Delivery parcel economy flat-rate CHF 6.50 akonto CHF 10.00*)

From the order amount of CHF 350.00 or equivalent value, shipping is free. Upon express request, we will send you the electronic tracking number of your consignment to the Swiss Post via e-mail. The consignments are insured by the Swiss Post up to CHF 500.- or equivalent value, with registered parcels up to CHF 1000.-. In case of a loss of the shipment, the ordered items can not usually be replaced, then the compensation is in CHF. We point out that consignments are cleared abroad in the country of arrival. These costs are charged to the recipient.

*) For parcels abroad, the additional shipping fees will be charged in addition to the Swiss Post. These will be invoiced separately after order receipt. Shipping parcels from Switzerland to abroad is costly, Calculate shipment tariff. Please calculate these costs before ordering.

On the purchased goods, the customer has an unfounded right of return within 10 days after receipt of the goods. The return of the goods must be made in the same condition and must be communicated to the seller immediately. If the return of the goods by post, it must be sent the same as on receipt. If the goods have arrived perfectly, the invoice will be adjusted and sent to the customer. The balance is due upon receipt of the invoice. Any defects in the goods will be charged to the customer separately.

As of: 10.2019
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